Zyxel-communications P-2000W V2 User Manual download pdf (Page 12)

P2000W V2 Troubleshooting Guide

9. The support tells me, I may have an interoperability issue

with my ITSP call server. Packet trace is requested by

support to analyze the problem. How should I setup the

environment and how do I trace the packet?

In such as you will need to setup your environment similar as scenario A & B

to perform packet trace. Make a failed trace and make a successful trace by

setting up scenario A & B and send it to support for problem analysis.

To perform packet trace the equipment required is as follow

1. PC installed with packet sniffer such "Ethereal" to make the packet

capture. Ethereal is a freeware and can be downloaded from

www.ethereal.com

to perform the packet capturing.

2. Hub and Ethernet cable.

3. Follow the scenario below to capture a working and a none-working trace

with Ethereal and send it to support.

Scenario A

1. Connect the hub between the P2000W V2 and the front end NAT router

with Ethernet cable.

2. Connect the PC with packet sniffer installed to the hub.

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Zyxel-communications P-2000W V2 User Manual Page 12