ZyXEL Communications 650 Series User's Guide download pdf (Page 22)

Prestige 650H/HW

Table 7 Troubleshooting

Cannot get a WAN IP

address from the ISP.

The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.

Find out the verification method used by your ISP and configure the corresponding

fields.

If the ISP checks the user ID, check your service type, user name, and password in the

WAN screen.

Cannot access the

Internet.

Verify the Internet connection settings in the WAN screen.

Make sure you entered the correct user name and password.

For wireless clients, check that both the Prestige and wireless client(s) are using the

same ESSID, channel and WEP keys (if WEP encryption is activated).

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ZyXEL Communications 650 Series User's Guide Page 22