ZyXEL Communications P-324 User's Guide download pdf (Page 352)

100

101

P-2602HWNLI User’s Guide

352 Chapter 27 Troubleshooting

27.3 Problems with the WAN

Table 153 Troubleshooting the WAN

PROBLEM CORRECTIVE ACTION

The DSL light is

off.

Check the telephone wire and connections between the ZyXEL Device DSL port

and the wall jack.

Make sure that the telephone company has checked your phone line and set it up

for DSL service.

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to

Section 22.6.2 on page 286.

I cannot get a

WAN IP address

from the ISP.

The ISP provides the WAN IP address after authenticating you. Authentication

may be through the user name and password, the MAC address or the host name.

The username and password apply to PPPoE and PPPoA encapsulation only.

Make sure that you have entered the correct Service Type, User Name and

Password (be sure to use the correct casing). Refer to Chapter 6 on page 87.

I cannot access

the Internet.

Make sure the ZyXEL Device is turned on and connected to the network.

Verify your WAN settings. Refer to Chapter 6 on page 87.

Make sure you entered the correct user name and password.

The Internet

connection

disconnects.

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer

to Section 6.2 on page 89.

Contact your ISP.

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